{"id":72325,"date":"2025-07-28T06:12:19","date_gmt":"2025-07-28T11:42:19","guid":{"rendered":"https:\/\/avendata.ca\/fr\/?page_id=72325"},"modified":"2026-09-11T07:41:47","modified_gmt":"2026-09-11T05:41:47","slug":"archivage-systemes-tickets-itsm","status":"publish","type":"page","link":"https:\/\/avendata.ca\/fr\/archivage-systemes-tickets-itsm","title":{"rendered":"Archivage ITSM et syst\u00e8mes de tickets | Mise hors service | AvenDATA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"72325\" class=\"elementor elementor-72325\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e9f8a74 herobanner2024 new-bn product-sec hed1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9f8a74\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aed7a09\" data-id=\"aed7a09\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9eab65b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9eab65b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b263bb0\" data-id=\"b263bb0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb01278 pg-main-head elementor-widget elementor-widget-heading\" data-id=\"eb01278\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><strong style=\"font-family: &#039;Graphik-Black&#039;\">La migration technologique exige un archivage : nous prenons en charge vos syst\u00e8mes de tickets h\u00e9rit\u00e9s <br><\/strong><span style=\"font-size: 45px\">Avec AvenDATA, pr\u00e9servez vos processus de service et assurez leur tra\u00e7abilit\u00e9.<\/span><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19a5dd4 section3_2024 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19a5dd4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ecb3bd9\" data-id=\"ecb3bd9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4a041b7 padding0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a041b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b556862\" data-id=\"b556862\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-040b77f SectionTitle_2024 elementor-widget elementor-widget-heading\" data-id=\"040b77f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>Le d\u00e9fi <br><\/strong>des anciens syst\u00e8mes de tickets<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6807e8 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"f6807e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDe nombreuses entreprises font face au d\u00e9fi de la mise hors service de syst\u00e8mes de tickets obsol\u00e8tes ou remplac\u00e9s, tels que Jira, SAP Solution Manager, OTRS ou ServiceNow. Cela survient g\u00e9n\u00e9ralement dans le cadre de migrations vers l&rsquo;infonuagique, de consolidations logicielles ou de restructurations ITSM. On ne peut pas simplement fermer ces syst\u00e8mes, car les tickets de service, les demandes de modification, les journaux d&rsquo;incidents et les flux d&rsquo;approbation sont soumis \u00e0 des exigences de documentation, tant \u00e0 l&rsquo;interne qu&rsquo;aupr\u00e8s de parties externes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55dd7d4 new-para-1 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"55dd7d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Les d\u00e9fis typiques li\u00e9s aux syst\u00e8mes de tickets h\u00e9rit\u00e9s sont les suivants :<\/strong>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb9f9d SectionPara_20241 elementor-widget elementor-widget-text-editor\" data-id=\"4cb9f9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Co\u00fbts d&rsquo;exploitation \u00e9lev\u00e9s : la maintenance, l&rsquo;infrastructure et les frais de licence repr\u00e9sentent une part importante du budget, de fa\u00e7on continue.<\/li>\n \t<li>Contraintes techniques li\u00e9es \u00e0 l&rsquo;h\u00e9ritage : les syst\u00e8mes obsol\u00e8tes cr\u00e9ent des risques de s\u00e9curit\u00e9 et compliquent les mises \u00e0 jour.<\/li>\n \t<li>Besoins en ressources : les \u00e9quipes informatiques et de soutien doivent continuer d&rsquo;assurer la maintenance et l&rsquo;acc\u00e8s.<\/li>\n \t<li>Exigences d&rsquo;audit : les tickets peuvent contenir des renseignements pertinents pour les audits ou les contr\u00f4les de conformit\u00e9.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5af2c1f SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"5af2c1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLa solution AvenDATA : gr\u00e2ce \u00e0 notre solution d&rsquo;archivage en ligne ViewBox, nous transf\u00e9rons vos donn\u00e9es de tickets depuis des syst\u00e8mes tels que Jira, SAP Solution Manager, OTRS, BMC Remedy ou Freshservice vers une archive s\u00e9curis\u00e9e. Vos donn\u00e9es h\u00e9rit\u00e9es demeurent enti\u00e8rement accessibles, conformes aux exigences d&rsquo;audit et ind\u00e9pendantes de la plateforme de tickets d&rsquo;origine.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ed00d0\" data-id=\"8ed00d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bbdcb8 elementor-widget elementor-widget-image\" data-id=\"1bbdcb8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"541\" height=\"400\" src=\"https:\/\/avendata.ca\/fr\/wp-content\/uploads\/2026\/09\/defi-anciens-systemes-tickets-itsm.webp\" class=\"attachment-medium size-medium wp-image-90825\" alt=\"\u00c9quipe informatique confront\u00e9e au d\u00e9fi de la mise hors service d&apos;anciens syst\u00e8mes de tickets ITSM\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2d8950 section5_2024 padding-botton-0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2d8950\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a60f12\" data-id=\"0a60f12\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4d34972 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d34972\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4776140\" data-id=\"4776140\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48724c8 custom_img_2024 elementor-widget elementor-widget-image\" data-id=\"48724c8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"466\" height=\"530\" src=\"https:\/\/avendata.ca\/fr\/wp-content\/uploads\/2026\/09\/mise-hors-service-systemes-tickets-herites.webp\" class=\"attachment-full size-full wp-image-90826\" alt=\"Sp\u00e9cialiste analysant des syst\u00e8mes de tickets h\u00e9rit\u00e9s \u00e0 mettre hors service\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d8723f9 half_section_right_2024\" data-id=\"d8723f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b81861 SectionTitle_2024 elementor-widget elementor-widget-heading\" data-id=\"8b81861\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><strong>Une solution d'archivage \u00e9prouv\u00e9e, <br \/><\/strong><span style=\"font-size: 42px\">forte de plus de 17 ans d'exp\u00e9rience avec les syst\u00e8mes de tickets et les plateformes ITSM<\/span><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d835351 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"d835351\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tChez AvenDATA, l&rsquo;archivage des syst\u00e8mes de tickets h\u00e9rit\u00e9s a \u00e9t\u00e9 d\u00e9velopp\u00e9 et perfectionn\u00e9 en continu au fil des ans, puis \u00e9prouv\u00e9 avec succ\u00e8s dans de nombreux projets clients partout dans le monde. Notre approche structur\u00e9e a fait ses preuves dans un large \u00e9ventail de contextes, de la pr\u00e9paration des audits informatiques \u00e0 la documentation conforme aux exigences l\u00e9gales des processus de service ant\u00e9rieurs.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-826eaa8 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"826eaa8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAu c\u0153ur de cette approche se trouve notre solution logicielle ViewBox, une puissante plateforme de recherche pour les donn\u00e9es archiv\u00e9es provenant de syst\u00e8mes mis hors service tels que Jira Service Management, SAP Solution Manager, OTRS, ServiceNow ou BMC Remedy.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74d6786 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"74d6786\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tViewBox permet un acc\u00e8s rapide et conforme aux exigences d&rsquo;audit, autant pour les services internes (informatique, conformit\u00e9, service juridique) que pour les v\u00e9rificateurs externes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2bc124 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"d2bc124\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDe nombreuses entreprises actives \u00e0 l&rsquo;\u00e9chelle internationale, dont 50 % des soci\u00e9t\u00e9s cot\u00e9es au DAX, font confiance \u00e0 notre solution. Aujourd&rsquo;hui, ViewBox est utilis\u00e9 efficacement en Europe, en Am\u00e9rique du Nord et en Asie. Stable, s\u00e9curis\u00e9 et suffisamment souple, il s&rsquo;adapte aux organisations de toutes tailles.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67f81e2 section5_2024 padding-botton-0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67f81e2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9801c56\" data-id=\"9801c56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6a75e12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a75e12\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f528140\" data-id=\"f528140\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2de9596 break-title new-title SectionTitle_2024 elementor-widget elementor-widget-heading\" data-id=\"2de9596\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><strong>Vos tickets archiv\u00e9s sont s\u00e9curis\u00e9s et tra\u00e7ables <\/strong><span style=\"font-size: 42px\"><br>dans ViewBox<\/span><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9363e09 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"9363e09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tM\u00eame apr\u00e8s la mise hors service de votre syst\u00e8me de tickets, par exemple Jira, OTRS, SAP Solution Manager, ServiceNow ou BMC Remedy, vos donn\u00e9es de tickets demeurent enti\u00e8rement conserv\u00e9es. Nous transf\u00e9rons toutes les entr\u00e9es pertinentes issues des processus d&rsquo;incident, de probl\u00e8me, de changement ou de demande de service, nous les archivons conform\u00e9ment aux exigences d&rsquo;audit et, au besoin, nous y apposons une signature num\u00e9rique \u00e0 des fins de v\u00e9rification.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acd39c2 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"acd39c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tNos services en bref :\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e1fbd SectionPara_20241 elementor-widget elementor-widget-text-editor\" data-id=\"d3e1fbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Archivage de toutes les donn\u00e9es pertinentes des tickets, y compris l&rsquo;historique des statuts, les horodatages et les pi\u00e8ces jointes.<\/li>\n \t<li>Stockage conforme aux exigences d&rsquo;audit, avec signature num\u00e9rique en option.<\/li>\n \t<li>En option : cr\u00e9ation de rapports et d&rsquo;analyses fond\u00e9s sur les tickets archiv\u00e9s.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c55ad17 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"c55ad17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAvant m\u00eame le d\u00e9but du projet, nous \u00e9tablissons avec vous les domaines de donn\u00e9es \u00e0 transf\u00e9rer, par exemple les types de tickets, l&rsquo;historique des statuts, les journaux de flux de travail ou les fichiers associ\u00e9s, et d\u00e9terminons si des analyses particuli\u00e8res sont requises (audits, analyses internes ou fins juridiques).\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29801a7 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"29801a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDans ViewBox, ces tickets restent disponibles pendant des ann\u00e9es : consultables, tra\u00e7ables et enti\u00e8rement document\u00e9s.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0320d7d SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"0320d7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAu besoin, des rapports individuels peuvent \u00eatre g\u00e9n\u00e9r\u00e9s \u00e0 tout moment, par exemple pour des demandes de protection des donn\u00e9es, des preuves de conformit\u00e9 ou des documents contractuels.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d46af4 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"8d46af4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tQu&rsquo;il s&rsquo;agisse d&rsquo;audits, d&rsquo;enqu\u00eates internes ou d&rsquo;exigences l\u00e9gales, ViewBox garantit que vos tickets historiques demeurent structur\u00e9s, s\u00e9curis\u00e9s et accessibles, ind\u00e9pendamment du syst\u00e8me d&rsquo;origine.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3228577\" data-id=\"3228577\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c9e510 custom_img_2024 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"3c9e510\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"466\" height=\"583\" src=\"https:\/\/avendata.ca\/fr\/wp-content\/uploads\/2026\/09\/tickets-archives-securises-viewbox.webp\" class=\"attachment-full size-full wp-image-90828\" alt=\"Tickets de service archiv\u00e9s de fa\u00e7on s\u00e9curis\u00e9e et tra\u00e7able dans ViewBox\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9e3dfa custom_img_2024 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d9e3dfa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"466\" height=\"583\" src=\"https:\/\/avendata.ca\/fr\/wp-content\/uploads\/2026\/09\/archivage-tickets-conforme-audit.webp\" class=\"attachment-full size-full wp-image-90829\" alt=\"Archivage des donn\u00e9es de tickets conforme aux exigences d&apos;audit\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6d5e61 section8_2024 section8_2024_Sap  elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6d5e61\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c4e6bd\" data-id=\"3c4e6bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ff33e44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff33e44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9bfd50b\" data-id=\"9bfd50b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7876783 new-title SectionTitle_2024 elementor-widget elementor-widget-heading\" data-id=\"7876783\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><strong>Une ex\u00e9cution de projet rapide et un rendement mesurable, <\/strong><br><span style=\"font-size: 42px\">m\u00eame pour les syst\u00e8mes <br>de tickets complexes<\/span>\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a601828\" data-id=\"a601828\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e2aa8a SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"8e2aa8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLa mise hors service des syst\u00e8mes de tickets h\u00e9rit\u00e9s tels que Jira, OTRS, SAP Solution Manager, ServiceNow ou BMC Remedy ne prend g\u00e9n\u00e9ralement que trois \u00e0 six mois, selon la structure des donn\u00e9es, les interfaces et le volume de donn\u00e9es. Gr\u00e2ce \u00e0 notre approche standardis\u00e9e, nous archivons m\u00eame les volumes de donn\u00e9es importants de fa\u00e7on efficace, transparente et en pleine conformit\u00e9.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7790cab SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"7790cab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tNous avons d\u00e9j\u00e0 men\u00e9 \u00e0 bien des projets portant sur plusieurs millions de tickets, y compris le transfert structur\u00e9 des donn\u00e9es, l&rsquo;historique complet des statuts, les pi\u00e8ces jointes et la production facultative de rapports.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-082b79e SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"082b79e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>R\u00e9duction des co\u00fbts d\u00e8s le premier jour :<\/strong> nos clients r\u00e9alisent des \u00e9conomies notables peu apr\u00e8s la cl\u00f4ture du projet, notamment sur les co\u00fbts de licence, l&rsquo;exploitation du syst\u00e8me, la maintenance et l&rsquo;affectation des ressources informatiques.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1690c SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"1c1690c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDans la plupart des cas, le rendement du capital investi (RCI) est atteint en moins d&rsquo;un an, gr\u00e2ce \u00e0 l&rsquo;arr\u00eat complet du syst\u00e8me h\u00e9rit\u00e9 et \u00e0 l&rsquo;all\u00e8gement durable de l&rsquo;environnement informatique.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9922361 sap-section-main sap-section-main-sap elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9922361\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b23fb94\" data-id=\"b23fb94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8ea7794 sap-section elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ea7794\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7b62888\" data-id=\"7b62888\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d86a15 new-title SectionTitle_2024  elementor-widget elementor-widget-heading\" data-id=\"5d86a15\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><strong>Analyse du <br><\/strong><span style=\"font-size: 42px\">syst\u00e8me de tickets<\/span><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6eedfc9\" data-id=\"6eedfc9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dbdcc1 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"3dbdcc1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLa premi\u00e8re \u00e9tape de l&rsquo;archivage d&rsquo;un syst\u00e8me de tickets consiste \u00e0 analyser de fa\u00e7on structur\u00e9e votre plateforme existante. Cela permet d&rsquo;\u00e9valuer de mani\u00e8re fiable la dur\u00e9e du projet, le volume des donn\u00e9es et l&rsquo;effort d&rsquo;archivage, que le syst\u00e8me soit Jira, OTRS, SAP Solution Manager, ServiceNow ou toute autre solution ITSM.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70d5244 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"70d5244\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tNous examinons \u00e0 la fois les aspects techniques et fonctionnels, notamment :\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b2e3d SectionPara_20241 elementor-widget elementor-widget-text-editor\" data-id=\"a1b2e3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Les options d&rsquo;acc\u00e8s au syst\u00e8me ou \u00e0 la base de donn\u00e9es.<\/li>\n \t<li>La structure, la port\u00e9e et le volume des tickets (incidents, changements et demandes).<\/li>\n \t<li>La pertinence et les exigences de conservation des informations qu&rsquo;ils contiennent.<\/li>\n \t<li>Les historiques, les flux de travail, les pi\u00e8ces jointes et les d\u00e9pendances d&rsquo;interface.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed96227 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"ed96227\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLes r\u00e9sultats de cette analyse vous sont pr\u00e9sent\u00e9s dans une offre ferme \u00e0 prix fixe, garantissant des services clairement d\u00e9finis et une dur\u00e9e de projet calcul\u00e9e de fa\u00e7on r\u00e9aliste. Vous b\u00e9n\u00e9ficiez ainsi d&rsquo;une s\u00e9curit\u00e9 maximale en mati\u00e8re de planification et de prise de d\u00e9cision, avant m\u00eame le d\u00e9but du projet.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ace861c sap-section sap-section02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ace861c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-df732f3\" data-id=\"df732f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d36a994 new-title SectionTitle_2024  elementor-widget elementor-widget-heading\" data-id=\"d36a994\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><strong>Projet d'archivage <br><\/strong><span style=\"font-size: 42px\">du syst\u00e8me de tickets<\/span><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2eb4504\" data-id=\"2eb4504\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2320cbb SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"2320cbb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tApr\u00e8s l&rsquo;analyse du syst\u00e8me, le projet d&rsquo;archivage d\u00e9bute. Il est g\u00e9r\u00e9 de mani\u00e8re professionnelle, document\u00e9 en toute transparence et con\u00e7u de fa\u00e7on \u00e0 r\u00e9duire au minimum la charge de travail de votre service informatique.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e0569 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"41e0569\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLors d&rsquo;une r\u00e9union de lancement conjointe, nous pr\u00e9cisons toutes les exigences organisationnelles et techniques. \u00c0 partir de ce moment, nous prenons en charge la majorit\u00e9 des t\u00e2ches op\u00e9rationnelles \u00e0 votre place, notamment :\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7904843 SectionPara_20241 elementor-widget elementor-widget-text-editor\" data-id=\"7904843\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>La configuration de l&rsquo;acc\u00e8s \u00e0 la base de donn\u00e9es ou \u00e0 l&rsquo;API.<\/li>\n \t<li>L&rsquo;exportation et le transfert des donn\u00e9es pertinentes des tickets, y compris les historiques, les commentaires et les pi\u00e8ces jointes.<\/li>\n \t<li>En option : la cr\u00e9ation d&rsquo;analyses ou de rapports individuels fond\u00e9s sur les tickets archiv\u00e9s.<\/li>\n \t<li>La documentation compl\u00e8te et conforme aux exigences d&rsquo;audit de toutes les \u00e9tapes du processus.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f2cd5 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"92f2cd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tNos chefs de projet chevronn\u00e9s vous accompagnent tout au long du projet gr\u00e2ce \u00e0 des canaux de communication clairs, des responsabilit\u00e9s bien d\u00e9finies et des besoins en ressources minimaux de votre part.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8ca1e SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"1a8ca1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLe projet se termine par une phase de test et d&rsquo;acceptation structur\u00e9e, afin de garantir que tous les tickets ont \u00e9t\u00e9 archiv\u00e9s de fa\u00e7on compl\u00e8te, exacte et tra\u00e7able, en pleine conformit\u00e9 avec les exigences d&rsquo;audit et pleinement accessibles.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-58e001a sap-section sap-section03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58e001a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a7cc6dc\" data-id=\"a7cc6dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bae5ee8 new-title SectionTitle_2024  elementor-widget elementor-widget-heading\" data-id=\"bae5ee8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><strong>R\u00e9sultat de l'archivage <br><\/strong><span style=\"font-size: 42px\">du syst\u00e8me de tickets<\/span><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a6009f7\" data-id=\"a6009f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e4faa2 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"0e4faa2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tUne fois le projet termin\u00e9, toutes les donn\u00e9es pertinentes des tickets provenant de votre syst\u00e8me mis hors service, par exemple Jira, OTRS, SAP Solution Manager ou ServiceNow, sont transf\u00e9r\u00e9es de fa\u00e7on compl\u00e8te et syst\u00e9matique vers notre solution d&rsquo;archivage ViewBox.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2b98ef SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"d2b98ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tViewBox est une plateforme de recherche en ligne qui permet aux utilisateurs autoris\u00e9s d&rsquo;acc\u00e9der rapidement, en toute s\u00e9curit\u00e9 et en pleine conformit\u00e9 aux tickets de service archiv\u00e9s, \u00e0 l&rsquo;historique des statuts, aux communications et aux pi\u00e8ces jointes, m\u00eame des ann\u00e9es apr\u00e8s la fermeture du syst\u00e8me d&rsquo;origine, et ce, en toute ind\u00e9pendance de la plateforme h\u00e9rit\u00e9e.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aeb668 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"9aeb668\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAu besoin, des rapports individuels peuvent \u00eatre g\u00e9n\u00e9r\u00e9s \u00e0 partir des tickets archiv\u00e9s, par exemple pour des analyses internes, des documents juridiques ou des demandes de protection des donn\u00e9es, sans qu&rsquo;il soit n\u00e9cessaire d&rsquo;acc\u00e9der activement au syst\u00e8me d&rsquo;origine.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12187eb SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"12187eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tApr\u00e8s l&rsquo;acceptation, le syst\u00e8me h\u00e9rit\u00e9 peut \u00eatre enti\u00e8rement mis hors service. \u00c0 la cl\u00f4ture du projet, vous recevez une documentation compl\u00e8te sur le projet et le processus, qui consigne de fa\u00e7on transparente toutes les \u00e9tapes, en particulier :\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0306931 SectionPara_20241 elementor-widget elementor-widget-text-editor\" data-id=\"0306931\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Le type et la structure du transfert de donn\u00e9es.<\/li>\n \t<li>Le volume et la source du contenu archiv\u00e9.<\/li>\n \t<li>Les tests et les phases d&rsquo;acceptation r\u00e9alis\u00e9s.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9eee24 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"b9eee24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDe plus, chaque \u00e9tape du projet est document\u00e9e conform\u00e9ment aux exigences d&rsquo;audit dans notre propre syst\u00e8me de tickets Jira, depuis l&rsquo;exportation initiale jusqu&rsquo;\u00e0 l&rsquo;acceptation finale et, s&rsquo;il y a lieu, la suppression du syst\u00e8me source. La tra\u00e7abilit\u00e9 de l&rsquo;ensemble du processus est ainsi assur\u00e9e en tout temps, y compris pour les v\u00e9rificateurs externes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ea2cd1 section5_2024  elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ea2cd1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ccbe56\" data-id=\"0ccbe56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6ce06d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ce06d0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0a2d06f\" data-id=\"0a2d06f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2501af1 new-title SectionTitle_2024 elementor-widget elementor-widget-heading\" data-id=\"2501af1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><strong>ViewBox Enterprise! <\/strong><br><span style=\"font-size: 42px\">Utilisez de fa\u00e7on s\u00e9curitaire et rapide les donn\u00e9es archiv\u00e9es de vos syst\u00e8mes existants!<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a600b07 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"a600b07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAvec ViewBox Enterprise, AvenDATA offre une plateforme performante pour un acc\u00e8s s\u00e9curitaire aux donn\u00e9es provenant de syst\u00e8mes ERP mis hors service et de syst\u00e8mes existants. La solution allie des fonctions modernes de recherche et d&rsquo;analyse \u00e0 des performances \u00e9lev\u00e9es, \u00e0 des m\u00e9canismes de s\u00e9curit\u00e9 complets et \u00e0 des fonctionnalit\u00e9s intelligentes, enti\u00e8rement d\u00e9velopp\u00e9es \u00e0 l&rsquo;aide de l&rsquo;intelligence artificielle.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd3e719 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"fd3e719\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tViewBox Enterprise fait en sorte que vos donn\u00e9es archiv\u00e9es :\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-186ddda SectionPara_20241 elementor-widget elementor-widget-text-editor\" data-id=\"186ddda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>demeurent compr\u00e9hensibles et utilisables m\u00eame de nombreuses ann\u00e9es apr\u00e8s la mise hors service du syst\u00e8me<\/li>\n \t<li>puissent \u00eatre parcourues, filtr\u00e9es et analys\u00e9es de fa\u00e7on rapide et cibl\u00e9e<\/li>\n \t<li>soient disponibles de mani\u00e8re inalt\u00e9rable et tra\u00e7able pour les v\u00e9rifications internes et externes<\/li>\n \t<li>soient prot\u00e9g\u00e9es contre tout acc\u00e8s non autoris\u00e9 gr\u00e2ce \u00e0 des autorisations bas\u00e9es sur les r\u00f4les<\/li>\n \t<li>puissent \u00eatre analys\u00e9es plus efficacement gr\u00e2ce \u00e0 des fonctionnalit\u00e9s intelligentes<\/li>\n \t<li>demeurent accessibles ind\u00e9pendamment de l&rsquo;application d&rsquo;origine<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0347e4c SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"0347e4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tUne caract\u00e9ristique particuli\u00e8re est, par exemple, la suppression des donn\u00e9es automatis\u00e9e et fond\u00e9e sur des r\u00e8gles. En fonction des d\u00e9lais de conservation pr\u00e9vus par la loi, par les contrats ou par les politiques internes de l&rsquo;entreprise, les donn\u00e9es peuvent \u00eatre supprim\u00e9es de fa\u00e7on contr\u00f4l\u00e9e, tra\u00e7able et document\u00e9e une fois le d\u00e9lai correspondant expir\u00e9. ViewBox Enterprise accompagne ainsi les entreprises dans la mise en \u0153uvre de leurs exigences en mati\u00e8re de protection des donn\u00e9es et de conformit\u00e9.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feca562 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"feca562\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tLes donn\u00e9es historiques de l&rsquo;entreprise demeurent ainsi disponibles sur le long terme!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-966496e\" data-id=\"966496e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a367743 custom_img_2024 elementor-widget elementor-widget-image\" data-id=\"a367743\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"898\" src=\"https:\/\/avendata.ca\/fr\/wp-content\/uploads\/2026\/09\/viewbox-enterprise-interface-donnees-archivees.webp\" class=\"attachment-full size-full wp-image-91175\" alt=\"Aper\u00e7u de l\u2019interface de la plateforme de recherche ViewBox Enterprise\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-64a52f1 elementor-align-center new-theme_btn theme_btn theme_btn_2024 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"64a52f1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/avendata.ca\/fr\/viewbox\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus sur ViewBox<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-222c7ef section3_2024 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"222c7ef\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5adcbc8\" data-id=\"5adcbc8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-936a6fd elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"936a6fd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b14f8ad\" data-id=\"b14f8ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a80d58f elementor-widget elementor-widget-image\" data-id=\"a80d58f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"506\" height=\"477\" src=\"https:\/\/avendata.ca\/fr\/wp-content\/uploads\/2026\/09\/viewbox-recherche-tickets-archives.webp\" class=\"attachment-full size-full wp-image-90830\" alt=\"Utilisateur consultant des tickets archiv\u00e9s dans la plateforme de recherche ViewBox\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-62e4315\" data-id=\"62e4315\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-939760c new-title SectionTitle_2024 elementor-widget elementor-widget-heading\" data-id=\"939760c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><strong>Pr\u00eat pour la<\/strong><br><span style=\"font-size: 42px\">prochaine \u00e9tape ? <\/span><\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b49f068 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"b49f068\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAu cours d&rsquo;une session gratuite d&rsquo;environ 60 minutes avec un expert, nous analysons le syst\u00e8me de tickets que vous souhaitez mettre hors service, par exemple Jira, SAP Solution Manager, OTRS ou ServiceNow. Nous vous montrons en direct comment archiver efficacement vos donn\u00e9es de tickets et conserver les informations qu&rsquo;elles contiennent de fa\u00e7on s\u00e9curis\u00e9e, structur\u00e9e et exploitable \u00e0 long terme.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed29059 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"ed29059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAu cours de cette session, vous obtenez :\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb46f4 SectionPara_20241 elementor-widget elementor-widget-text-editor\" data-id=\"fcb46f4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Un cadrage pr\u00e9cis de la structure des donn\u00e9es, des champs \u00e0 transf\u00e9rer et du concept d&rsquo;acc\u00e8s.<\/li>\n \t<li>Une d\u00e9monstration en direct de notre solution d&rsquo;archivage ViewBox.<\/li>\n \t<li>Un aper\u00e7u de la fa\u00e7on de cr\u00e9er des requ\u00eates structur\u00e9es, des recherches de tickets ou des rapports.<\/li>\n \t<li>Une estimation fiable de l&rsquo;effort, de la dur\u00e9e et des co\u00fbts de votre projet d&rsquo;archivage.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a26d4f new-para-1 SectionPara_2024 elementor-widget elementor-widget-text-editor\" data-id=\"6a26d4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTransparence d\u00e8s le d\u00e9part : nos propositions de projet reposent sur des <strong>prix fixes clairement d\u00e9finis,<\/strong> sans ren\u00e9gociation. La <strong>qualit\u00e9, la fiabilit\u00e9<\/strong> et un rapport <strong>qualit\u00e9-prix avantageux sont<\/strong> au c\u0153ur de tout ce que nous faisons. \t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-500e49f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"500e49f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c7d6852\" data-id=\"c7d6852\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7b1f6e elementor-align-center mb-h new-theme_btn theme_btn theme_btn_2024 open-form-btn elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"e7b1f6e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planifiez votre session et votre d\u00e9monstration avec un expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-854aa54 elementor-widget elementor-widget-html\" data-id=\"854aa54\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\r\n\/* DARK OVERLAY BEHIND POPUP *\/\r\n.popup-overlay {\r\n  display: none;\r\n  position: fixed;\r\n  z-index: 9998; \/* lower than popup *\/\r\n  top: 0;\r\n  left: 0;\r\n  height: 100vh;\r\n  width: 100vw;\r\n  background: rgba(0, 0, 0, 0.5);\r\n}\r\n.elementor-field-group-field_9395867 .elementor-message-danger {\r\n  text-align: center !important;\r\n  display: block;\r\n}\r\n.custom-popup .elementor-field-type-text.elementor-field-group.elementor-column.elementor-field-group-Name.elementor-col-100.elementor-field-required {\r\n    width: 50%;\r\n}\r\n.custom-popup .elementor-heading-title.elementor-size-default {\r\n        line-height: 38px;\r\n        font-size: 36px;\r\n    }\r\n    .custom-popup .elementor-field-group.elementor-column.elementor-field-type-submit.elementor-col-100.e-form__buttons {\r\n    margin-bottom: 40px;\r\n}\r\n.custom-popup textarea {\r\n    height: 13rem;\r\n    padding: 1.5rem 1.8rem;\r\n}\r\n.custom-popup .elementor-field-subgroup {\r\n    display: grid;\r\n    justify-content: center;\r\n  \r\n}\r\n.custom-popup .elementor-field-type-recaptcha {\r\n    justify-content: center;\r\n}\r\n.custom-popup .elementor-field-type-email.elementor-field-group.elementor-column.elementor-field-group-email.elementor-col-100.elementor-field-required {\r\n    width: 50%;\r\n}\r\n\r\n\/* THE POPUP BOX *\/\r\n.custom-popup {\r\n  display: none;\r\n  position: fixed;\r\n  z-index: 9999; \/* must be higher than overlay *\/\r\n  top: 50%;\r\n  left: 50%;\r\n  transform: translate(-50%, -50%);\r\n  background: white;\r\n  padding: 50px 30px;\r\n  box-shadow: 0 0 30px rgba(0, 0, 0, 0.3);\r\n  border-radius: 0px;\r\n  max-width: 800px;\r\n  width: 90%;\r\n}\r\n\r\n\/* CLOSE BUTTON STYLE *\/\r\n.close-btn {\r\n  cursor: pointer;\r\n  font-size: 24px;\r\n  position: absolute;\r\ntop: -17px;\r\n    right: 0;\r\n  color: #333;\r\n  z-index: 10000; \/* higher than popup just in case *\/\r\n}\r\n.elementor-56298 .elementor-element.elementor-element-3952691 .elementor-icon-wrapper {\r\n    text-align: right;\r\n}\r\n.custom-popup .elementor-icon-wrapper {\r\n    text-align: right !important;\r\n}\r\n.custom-popup .elementor-message.elementor-message-success.elementor-message-svg {\r\n    color: #3eb658;\r\n    font-family: 'Graphik-Medium';\r\n    font-size: 18px !important;\r\n    text-align: center;\r\n    padding-top: 25px;\r\n}\r\n@media only screen and (max-width: 767px) {\r\n.custom-popup .elementor-heading-title.elementor-size-default {\r\n    line-height: 29px;\r\n    font-size: 24px;\r\n}\r\n.custom-popup .elementor-field-type-email.elementor-field-group.elementor-column.elementor-field-group-email.elementor-col-100.elementor-field-required {\r\n    width: 100%;\r\n}\r\n.custom-popup .elementor-field-type-text.elementor-field-group.elementor-column.elementor-field-group-Name.elementor-col-100.elementor-field-required {\r\n    width: 100%;\r\n}\r\n.custom-popup .elementor-field-group.elementor-column.elementor-field-type-submit.elementor-col-100.e-form__buttons {\r\n    margin-top: 20px;\r\n}\r\n.close-btn {\r\n    top: -35px;\r\n}\r\n}\r\n<\/style>\r\n\r\n\r\n<!-- Background overlay -->\r\n<div class=\"popup-overlay\"><\/div>\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n  const openBtn = document.querySelector('.open-form-btn');\r\n  const popup = document.querySelector('.custom-popup');\r\n  const overlay = document.querySelector('.popup-overlay');\r\n  const closeBtn = document.querySelector('.close-btn');\r\n\r\n  function openPopup() {\r\n    if (popup && overlay) {\r\n      popup.style.display = 'block';\r\n      overlay.style.display = 'block';\r\n    }\r\n  }\r\n\r\n  function closePopup() {\r\n    if (popup && overlay) {\r\n      popup.style.display = 'none';\r\n      overlay.style.display = 'none';\r\n    }\r\n  }\r\n\r\n  if (openBtn) openBtn.addEventListener('click', openPopup);\r\n  if (overlay) overlay.addEventListener('click', closePopup);\r\n  if (closeBtn) closeBtn.addEventListener('click', closePopup);\r\n\r\n  document.addEventListener('keydown', function (e) {\r\n    if (e.key === 'Escape') closePopup();\r\n  });\r\n});\r\n<\/script>\r\n<style>\r\n.thankyou-popup {\r\n  display: none;\r\n  position: fixed;\r\n  z-index: 9999;\r\n  top: 50%;\r\n  left: 50%;\r\n  transform: translate(-50%, -50%);\r\n  background: white;\r\n  padding: 40px;\r\n  box-shadow: 0 0 30px rgba(0, 0, 0, 0.3);\r\n  border-radius: 12px;\r\n  max-width: 500px;\r\n  width: 90%;\r\n  text-align: center;\r\n}\r\n<\/style>\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function () {\r\n  const observer = new MutationObserver(function (mutationsList) {\r\n    for (const mutation of mutationsList) {\r\n      if (mutation.type === \"childList\") {\r\n        const successMsg = document.querySelector(\".elementor-message-success\");\r\n        if (successMsg && successMsg.offsetParent !== null) {\r\n          \/\/ Hide form popup\r\n          const formPopup = document.querySelector(\".custom-popup\");\r\n          if (formPopup) formPopup.style.display = \"none\";\r\n\r\n          \/\/ Show overlay\r\n          const overlay = document.querySelector(\".popup-overlay\");\r\n          if (overlay) overlay.style.display = \"block\";\r\n\r\n          \/\/ Show thank you popup\r\n          const thankyouPopup = document.querySelector(\".thankyou-popup\");\r\n          if (thankyouPopup) thankyouPopup.style.display = \"block\";\r\n\r\n          \/\/ Auto-close after 5 seconds\r\n          setTimeout(() => {\r\n            if (overlay) overlay.style.display = \"none\";\r\n            if (thankyouPopup) thankyouPopup.style.display = \"none\";\r\n          }, 5000);\r\n        }\r\n      }\r\n    }\r\n  });\r\n\r\n  \/\/ Watch the form area\r\n  const formArea = document.querySelector(\".elementor-form\");\r\n  if (formArea) {\r\n    observer.observe(formArea, { childList: true, subtree: true });\r\n  }\r\n});\r\n<\/script>\r\n\r\n\r\n\r\n\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29f1273 get-in-touch-2024 get-in-touch-2024_100  elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"29f1273\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71af90d custom-popup\" data-id=\"71af90d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0315fcb close-btn elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0315fcb\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" fill=\"none\"><path d=\"M24.3332 24.3346L1.6665 1.66797M24.3332 1.66797L1.6665 24.3346\" stroke=\"black\" stroke-width=\"2.83333\" stroke-linecap=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35ed448 SectionTitle_2024 elementor-widget elementor-widget-heading\" data-id=\"35ed448\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><strong>Des r\u00e9ponses rapides \u00e0 vos questions <br><\/strong>Un accompagnement personnalis\u00e9 et sans engagement au sujet de l'archivage des syst\u00e8mes ITSM et de tickets.<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92472f4 elementor-button-align-start support-form  elementor-widget elementor-widget-form\" data-id=\"92472f4\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contact Form\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"72325\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"92472f4\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Courriel professionnel\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-Name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[Name]\" id=\"form-field-Name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Votre nom complet \" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Date pr\u00e9f\u00e9r\u00e9e ou objet\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_11381cc elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_11381cc]\" id=\"form-field-field_11381cc\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_11381cc\">Oui, je souhaite recevoir de l'information de la part d'AvenDATA.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_9395867 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_9395867\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LcushMsAAAAAFYmHxwweASWUA5r0FP5pAqa1qIu\" data-type=\"v2_checkbox\" data-theme=\"light\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c97a907]\" id=\"form-field-field_c97a907\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-form_nonce elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[form_nonce]\" id=\"form-field-form_nonce\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"92e19753ea\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\" id=\"form-btn\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer la demande<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de207c2 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"de207c2\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-acd92c5\" data-id=\"acd92c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f56e630 padding0 thank_you  elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f56e630\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-71a7545 thankyou-popup\" data-id=\"71a7545\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a5b2b9 elementor-widget elementor-widget-heading\" data-id=\"4a5b2b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Merci <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af3666 elementor-widget elementor-widget-image\" data-id=\"0af3666\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"215\" src=\"https:\/\/avendata.ca\/fr\/wp-content\/uploads\/2025\/04\/confirmation-envoi-formulaire.gif\" class=\"attachment-large size-large wp-image-54803\" alt=\"Confirmation de l\u2019envoi de votre demande\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8e4b1f elementor-widget elementor-widget-text-editor\" data-id=\"b8e4b1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tMerci pour votre demande. <br>Nous vous contacterons sous peu. \t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La migration technologique exige un archivage : nous prenons en charge vos syst\u00e8mes de tickets h\u00e9rit\u00e9s Avec AvenDATA, pr\u00e9servez vos processus de service et assurez leur tra\u00e7abilit\u00e9. Le d\u00e9fi des anciens syst\u00e8mes de tickets De nombreuses entreprises font face au d\u00e9fi de la mise hors service de syst\u00e8mes de tickets obsol\u00e8tes ou remplac\u00e9s, tels que [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-72325","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/pages\/72325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/comments?post=72325"}],"version-history":[{"count":22,"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/pages\/72325\/revisions"}],"predecessor-version":[{"id":91632,"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/pages\/72325\/revisions\/91632"}],"wp:attachment":[{"href":"https:\/\/avendata.ca\/fr\/wp-json\/wp\/v2\/media?parent=72325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}