IT Modernization Demands Secure Archiving. We Seamlessly Migrate Your Legacy Ticketing Platforms.
With AvenDATA: Secure your critical service workflows & guarantee permanent operational traceability.

Von R/3 über ECC 6.0 bis HANA – wir archivieren SAP-Systeme aller
Generationen und Branchenlösungen – vom Bank Analyzer bis zum IS-U-Modul.

The Challenge
of Historical Ticketing Platforms

As you execute complex cloud migrations or consolidate your enterprise software, you face a critical hurdle: permanently retiring obsolete ITSM architectures like Jira, SAP Solution Manager, OTRS, or ServiceNow. You cannot simply pull the plug. Strict regulatory mandates demand you guarantee the permanent traceability and absolute audit readiness of critical service tickets, change requests, incident logs, and approval histories.
Typical bottlenecks when managing legacy ticketing solutions:
  • Massive Budget Drain: Ongoing maintenance, obsolete infrastructure, and perpetual licensing fees actively devour your capital
  • Severe Security Liabilities: Outdated architectures expose your organization to critical vulnerabilities and severe technical debt
  • Stranded IT Capacity: Forcing legacy support systems to stay online traps your top talent in endless cycles of maintenance and access management
  • Strict Audit Mandates: You must guarantee your historical ticket data remains instantly accessible to survive rigorous CRA audits and internal compliance reviews
  • Rigid Privacy Roadblocks: Obsolete systems inherently lack the agility to execute automated deletion, making strict compliance with privacy frameworks like PIPEDA and GDPR nearly impossible
AvenDATA delivers the solution. We empower you to seamlessly extract your critical ticket data from platforms like Jira, SAP Solution Manager, OTRS, Remedy, or Freshservice directly into ViewBox, our web based industry standard platform. Your historical service records remain perfectly visible and completely audit ready entirely independent of the original ticketing environment.

Industry-Standard Platform
backed by over 17 years of IT modernization expertise

For over 17 years, AvenDATA has relentlessly perfected the legacy system retirement of historical ticketing architectures. We have continuously evolved our infrastructure and proven our methodology across thousands of successful enterprise decommissionings worldwide. Our highly structured approach empowers you to conquer every regulatory demand, from ensuring flawless IT audit readiness to deploying ironclad legal documentation of past service workflows.
The core of our methodology is ViewBox. We engineered this high performance retrieval system specifically to master archived data from retired ITSM platforms like Jira Service Management, SAP Solution Manager, OTRS, ServiceNow, and BMC Remedy.
ViewBox empowers your internal departments including IT, Compliance, and Legal as well as external auditors with rapid, secure, and completely audit ready access.
More than half of the top TSX listed companies and global enterprises trust ViewBox. This massive adoption stands as definitive proof of our unmatched stability, elite operational security, and supreme flexibility for enterprises of any size. From North America to Europe and across Asia, our proven solution empowers businesses worldwide.

Your Archived Tickets Securely and Traceably Accessible
within ViewBox

Even after your legacy system retirement (whether migrating from Jira, OTRS, SAP Solution Manager, ServiceNow, or BMC Remedy), your historical ticket data remains completely intact. We seamlessly migrate all relevant entries directly from your incident, problem, change, and service request workflows. We guarantee highly secure, audit ready archiving and optionally embed digital signatures to provide undeniable legal evidence.
Our streamlined execution delivers:
  • Secure archiving of all relevant ticket data including comprehensive status histories, exact timestamps, and critical file attachments
  • Tamper proof storage featuring optional digital signatures for absolute legal compliance
  • Optional deployment of customized reports and complex evaluations driven entirely by your archived tickets
Long before we launch your IT modernization, we collaborate directly with your executive leadership. Together we determine the exact data scopes requiring migration covering ticket types, status histories, workflow logs, and associated files. We pinpoint any necessary analytics required for future CRA audits, strategic internal analysis, or strict legal documentation.
Decades later, ViewBox empowers your team to execute targeted research and access fully documented, perfectly traceable tickets.
You maintain the absolute ability to generate bespoke reports on demand at any time to instantly resolve privacy inquiries, prove strict compliance, and deliver absolute contract documentation.
Whether resolving rigorous CRA audits, answering internal inquiries, or mitigating complex legal demands, ViewBox ensures your historical tickets remain highly structured, perfectly secure, and instantly accessible entirely independent of the original ITSM architecture.

Accelerated Execution and Massive Economic Value (Measurable ROI)
even for highly complex ticketing platforms

Executing a legacy system retirement for historical ticketing platforms like Jira, OTRS, SAP Solution Manager, ServiceNow, or BMC Remedy typically requires just three to six months depending on your specific architectural complexity, custom interfaces, and total data volume. We leverage a highly standardized and proven methodology to efficiently, securely, and transparently archive even the most colossal ticket volumes.
We have successfully completed enterprise archiving projects exceeding millions of tickets. This includes flawless structural data migration, comprehensive status histories, critical attachments, and optional custom report generation.
Cost Savings from Day One: Empowered by our proven industry standard approach trusted by TSX listed companies, your enterprise rapidly achieves massive financial savings immediately following project completion. You instantly slash ongoing expenses, specifically wiping out costly licensing fees, system operations, unnecessary maintenance, and intense internal IT support burdens.
In the overwhelming majority of our projects, clients achieve a full Return on Investment well under one year. You drive measurable financial predictability by completely shutting down obsolete architectures and permanently modernizing your enterprise IT landscape.

Ticketing Platform
System Analysis

The critical first step in archiving your historical ticketing platform is a rigorous structural analysis of your existing architecture. This strategic deep dive establishes the exact foundation needed to accurately project timelines, data scope, and total effort for your legacy system retirement whether you operate Jira, OTRS, SAP Solution Manager, ServiceNow, or any other ITSM platform.
We meticulously evaluate both the technical framework and your operational content covering:
  • Secure access protocols across your legacy system and underlying database
  • The precise architecture, total scope, and massive volume of your tickets including incidents, changes, and requests
  • The strategic relevance and strict statutory retention mandates governing your stored information
  • Complete ticket histories, complex workflows, critical attachments, and intricate interface dependencies
We consolidate these crucial insights into a definitive fixed price proposal detailing precise timelines and strict deliverables. This guarantees your enterprise absolute financial predictability and empowers your executive leadership to drive decision making with total confidence before the project even launches.

Ticketing Platform
 Project Archiving

Once we finalize your system analysis, your IT modernization launches. We execute your project with strict professional oversight, transparent documentation, and a core focus on massively alleviating the operational burden on your internal IT department.
We initiate the process with a collaborative kickoff meeting. Together with your leadership team, we align on all technical requirements and organizational frameworks. From that moment, our experts take the operational heavy lifting off your shoulders:
  • Secure configuration of direct data pathways and API access
  • Flawless export and migration of all mission critical ticket data including complete histories, internal comments, and file attachments
  • Optional generation of highly customized reports and complex evaluations driven entirely by your archived tickets
  • Comprehensive and completely audit ready documentation of every single process step
Our seasoned project managers guide you through every phase. We guarantee transparent communication channels, clearly defined responsibilities, and absolutely minimal resource demands from your team.
At project completion, we execute rigorous testing and formal acceptance phases. We verify that every single ticket is permanently archived, completely accurate, perfectly traceable, and instantly accessible for future CRA audits.

Ticketing Platform
Final Archiving Results

Upon completing your IT modernization project, we successfully migrate all critical ticket data from your retired system whether Jira, OTRS, SAP Solution Manager, or ServiceNow directly into ViewBox, our proven industry standard platform.
ViewBox is a highly secure web based retrieval system. It empowers your TSX listed enterprise with rapid, secure, and completely audit ready access to archived service tickets, status histories, internal communications, and attachments decades after your legacy system retirement, entirely independent of the original platform.
Your Strategic Advantage: Upon request, we flawlessly generate customized reports based on your archived tickets to resolve complex internal analyses, secure definitive legal evidence, or address rigid privacy inquiries like PIPEDA and GDPR. You execute these mission critical evaluations without ever logging into the original ticketing environment.
Following successful formal acceptance, you can permanently shut down your legacy software. This empowers you to instantly slash maintenance costs and eliminate unnecessary infrastructure overhead. At project completion, you receive comprehensive procedural documentation guaranteeing total transparency and absolute CRA compliance by detailing:
  • The exact methodology and structural architecture used for your data transfer
  • The massive volume and precise origin of your safely archived content
  • The rigorous testing and formal acceptance phases executed by our team
Furthermore, we meticulously log every single project milestone within our own internal Jira ticketing system. From the initial data export to final approval and ultimate source system deletion, we guarantee total traceability. This provides internal compliance teams and external auditors with undeniable proof of a flawlessly secure archiving process.
ViewBox the Retrieval System for Archived Ticketing Platforms
Access service histories entirely independent of the original system
AvenDATA engineered ViewBox as a high performance web based solution specifically built to master archived content from retired ticketing platforms like Jira, OTRS, SAP Solution Manager, ServiceNow, Remedy, and other legacy ITSM architectures.
Through an intuitive web interface, ViewBox empowers your team to rapidly locate, strategically analyze, and securely export archived tickets. You maintain instant global access to critical comments, complete processing histories, crucial attachments, and exact escalation tiers.
ViewBox empowers your enterprise to:
  • Rapidly access individual tickets or completely reconstruct complex service histories
  • Instantly search all archived content including precise status updates and critical workflows
  • Generate highly structured reports to guarantee audit readiness and drive internal evaluations
  • Deploy strictly controlled role based access for business units, IT, internal compliance, and external auditors
A definitive strategic advantage is our automated data lifecycle management. ViewBox executes rule based and fully traceable data deletion aligned exactly with your mandated corporate retention policies. You effortlessly maintain absolute compliance with rigorous privacy frameworks like PIPEDA and GDPR while entirely eliminating manual administrative burdens.
The underlying cloud infrastructure holds elite ISO 27001 certifications and undergoes relentless independent security testing. To meet your absolute corporate security and compliance mandates, you can optionally deploy ViewBox entirely on premises.
Learn more about ViewBox ...
ViewBox – Ihre Brücke
zu archivierten Ticketsystemen der Vergangenheit
Ob für Fachabteilungen, interne Revision, Datenschutzbeauftragte, Wirtschaftsprüfer oder Rechtsabteilungen: Mit ViewBox bleiben Ihre archivierten Tickets aus stillgelegten Systemen – z. B. Jira, SAP Solution Manager, OTRS oder ServiceNow – vollständig durchsuchbar, nachvollziehbar und rechtssicher verfügbar. Und das ganz ohne Zugriff auf das ursprüngliche Ticketsystem.
Ready to Execute
Your Next Step?
In an exclusive and complimentary one hour strategic consultation, we jointly evaluate your specific legacy ticketing platform (whether Jira, SAP Solution Manager, OTRS, or ServiceNow). We will demonstrate live how to efficiently streamline your legacy system retirement and guarantee your historical ticket data remains securely structured, permanently accessible, and completely audit ready.
During this executive session, we deliver:
  • Precise strategic alignment covering your exact data structures, required fields, and strict access protocols
  • An exclusive live demonstration of ViewBox, our proven industry standard platform for enterprise archiving
  • A clear technical roadmap detailing exactly how to execute structured queries, deep ticket research, and highly customized reporting
  • A rock solid assessment providing you with accurate timelines, required effort, and absolute financial predictability for your IT modernization
Total transparency from day one:
Our project proposals are anchored in strictly defined fixed pricing, guaranteed with zero hidden fees or renegotiations. We center our entire methodology on delivering uncompromising quality, unwavering reliability, and an exceptional ROI for TSX listed companies and global enterprises.
Our project proposals are anchored in strictly defined fixed pricing, guaranteed with zero hidden fees or renegotiations. We center our entire methodology on delivering uncompromising quality, unwavering reliability, and an exceptional ROI for TSX listed companies and global enterprises.
Book your complimentary executive consultation today to accelerate your IT modernization.
Schedule your Expert Session & Demo ...
Instant Answers for Your Questions
personalized and complimentary guidance exploring the archiving of your ITSM and ticketing platforms

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