ITSM and Ticket System Archiving: Retire Legacy Ticketing Platforms Securely
With AvenDATA, you secure your critical service workflows and keep every ticket permanently traceable.
From Jira and ServiceNow to OTRS, BMC Remedy, and SAP Solution Manager, we archive ITSM and ticketing platforms of every generation, along with the incidents, changes, and service requests they contain.
The Challenge
of Historical Ticketing Platforms
As you carry out complex cloud migrations or consolidate your enterprise software, you face a critical hurdle: permanently retiring obsolete ITSM and ticket systems such as Jira, SAP Solution Manager, OTRS, or ServiceNow. You cannot simply pull the plug. Strict regulatory requirements oblige you to keep critical service tickets, change requests, incident logs, and approval histories permanently traceable and ready for audit at all times.
Typical bottlenecks when managing legacy ticketing solutions:
- Massive Budget Drain: Ongoing maintenance, obsolete infrastructure, and recurring licensing fees continually eat into your IT budget.
- Severe Security Liabilities: Outdated architectures expose your organization to critical vulnerabilities and growing technical debt.
- Stranded IT Capacity: Keeping legacy support systems online ties up your top talent in endless cycles of maintenance and access management.
- Strict Audit Mandates: Your historical ticket data must remain instantly accessible so you can pass CRA audits and internal compliance reviews.
- Rigid Privacy Roadblocks: Obsolete systems lack the flexibility to carry out automated deletion, which makes compliance with privacy frameworks such as PIPEDA and GDPR nearly impossible.
AvenDATA delivers the solution. We extract your critical ticket data from platforms such as Jira, SAP Solution Manager, OTRS, BMC Remedy, or Freshservice and transfer it directly into ViewBox, our web-based, industry-standard archiving platform. Your historical service records stay fully visible and audit-ready, entirely independent of the original ticketing environment.
Industry-Standard Platform
Backed by more than 17 years of IT modernization expertise
For more than 17 years, AvenDATA has refined the retirement of historical ticketing platforms. We have continuously evolved our infrastructure and proven our methodology across thousands of successful enterprise decommissioning projects worldwide. Our structured approach helps you meet every regulatory requirement, from IT audit readiness to reliable legal documentation of past service workflows.
At the core of our methodology is ViewBox. We designed this high-performance retrieval system specifically to manage archived data from retired ITSM platforms such as Jira Service Management, SAP Solution Manager, OTRS, ServiceNow, and BMC Remedy.
ViewBox gives internal departments such as IT, Compliance, and Legal, as well as external auditors, fast, secure, and fully audit-ready access to your archived tickets.
Leading TSX-listed companies and global enterprises trust ViewBox. This broad adoption reflects the platform’s stability, operational security, and flexibility for organizations of any size. From North America to Europe and across Asia, businesses worldwide rely on our proven solution.
Your Archived Tickets Securely and Traceably Accessible
within ViewBox
Even after your legacy system retirement, whether you are moving away from Jira, OTRS, SAP Solution Manager, ServiceNow, or BMC Remedy, your historical ticket data remains completely intact. We migrate all relevant entries from your incident, problem, change, and service request workflows directly into ViewBox. We guarantee secure, audit-ready archiving and can optionally add digital signatures to provide legally sound evidence.
Our streamlined execution delivers:
- Secure archiving of all relevant ticket data, including complete status histories, exact timestamps, and file attachments
- Tamper-proof storage with optional digital signatures for full legal compliance
- Optional custom reports and evaluations based entirely on your archived tickets
Long before your project begins, we work directly with your leadership team. Together, we define the exact scope of data to be migrated, covering ticket types, status histories, workflow logs, and associated files. We also identify the analyses you will need for future CRA audits, internal reviews, or legal documentation.
Decades later, ViewBox lets your team run targeted searches and access fully documented, traceable tickets.
You can generate custom reports at any time to respond quickly to privacy inquiries, demonstrate compliance, and provide complete contract documentation.
Whether you are facing a CRA audit, answering internal inquiries, or responding to legal requests, ViewBox keeps your historical tickets structured, secure, and instantly accessible, entirely independent of the original ITSM platform.
Fast Execution and Measurable ROI
even for highly complex ticketing platforms
Retiring a historical ticketing platform such as Jira, OTRS, SAP Solution Manager, ServiceNow, or BMC Remedy typically takes three to six months, depending on its architectural complexity, custom interfaces, and total data volume. Our standardized, proven methodology lets us archive even very large ticket volumes efficiently, securely, and transparently.
We have successfully completed enterprise archiving projects involving millions of tickets, including structured data migration, complete status histories, attachments, and optional custom reports.
Cost Savings from Day One: With our proven, industry-standard approach, trusted by TSX-listed companies, your organization starts saving from the day the legacy system is shut down. You eliminate ongoing expenses such as licensing fees, system operations, unnecessary maintenance, and the burden of internal IT support.
In the vast majority of our projects, clients achieve a full return on investment in well under a year. By shutting down obsolete platforms for good and modernizing your enterprise IT landscape, you gain measurable financial predictability.
Ticketing Platform
System Analysis
The first step in archiving your historical ticketing platform is a thorough structural analysis of your existing system. This analysis lays the foundation for accurately estimating the timeline, data scope, and total effort of your legacy system retirement, whether you run Jira, OTRS, SAP Solution Manager, ServiceNow, or any other ITSM platform.
We evaluate both the technical framework and your operational content, covering:
- Secure access to your legacy system and its underlying database
- The architecture, scope, and volume of your tickets, including incidents, changes, and requests
- The relevance of your stored information and the statutory retention periods that apply to it
- Complete ticket histories, workflows, attachments, and interface dependencies
We consolidate these insights into a fixed-price proposal with a clear timeline and defined deliverables. This gives your organization full financial predictability and lets your leadership make decisions with confidence before the project begins.
Ticketing Platform
Project Archiving
Once the system analysis is complete, your archiving project begins. We carry it out with professional oversight, transparent documentation, and a clear focus on reducing the workload for your internal IT department.
We start with a collaborative kickoff meeting. Together with your leadership team, we align on all technical requirements and organizational frameworks. From that point on, our experts take the operational heavy lifting off your shoulders:
- Secure configuration of direct data connections and API access
- Complete export and migration of all business-critical ticket data, including full histories, internal comments, and file attachments
- Optional custom reports and evaluations based entirely on your archived tickets
- Comprehensive, audit-ready documentation of every process step
Our experienced project managers guide you through every phase. We ensure transparent communication, clearly defined responsibilities, and minimal resource demands on your team.
At the end of the project, we carry out thorough testing and formal acceptance. We verify that every ticket is permanently archived, accurate, traceable, and instantly accessible for future CRA audits.
Ticketing Platform
Final Archiving Results
Once your project is complete, all critical ticket data from your retired system, whether Jira, OTRS, SAP Solution Manager, or ServiceNow, is available in ViewBox, our proven, industry-standard platform.
ViewBox is a secure, web-based retrieval system. It gives your organization fast, secure, and audit-ready access to archived service tickets, status histories, internal communications, and attachments for decades after your legacy system retirement, entirely independent of the original platform.
Your Strategic Advantage: On request, we generate custom reports based on your archived tickets to support complex internal analyses, provide legal evidence, or answer privacy inquiries under PIPEDA and GDPR. You can carry out these evaluations without ever logging into the original ticketing environment.
After formal acceptance, you can permanently shut down your legacy software, cutting maintenance costs and eliminating unnecessary infrastructure overhead. At the end of the project, you receive comprehensive procedural documentation that supports full transparency and CRA compliance by detailing:
- The methodology and structure used for your data transfer
- The volume and origin of your archived content
- The testing and formal acceptance phases carried out by our team
We also log every project milestone in our internal Jira ticketing system. From the initial data export to final approval and the deletion of the source system, every step is traceable. This gives internal compliance teams and external auditors clear proof of a secure archiving process.
ViewBox Enterprise
Use archived data from legacy systems securely and quickly
With ViewBox Enterprise, AvenDATA offers a powerful platform for secure access to data from decommissioned ERP systems, ITSM and ticket systems, and other legacy systems. The solution combines modern search and analysis functions with high performance, comprehensive security mechanisms, and intelligent, AI-powered features.
ViewBox Enterprise ensures that your archived data:
- remains understandable and usable many years after a system has been shut down
- can be searched, filtered and analyzed quickly and precisely
- is available in an audit-proof, traceable form for both internal and external audits
- is protected against unauthorized access through role-based permissions
- can be analyzed more efficiently with the help of intelligent features
- remains available independently of the original application
One standout feature is automated, rule-based data deletion. Based on statutory, contractual, or internal company retention periods, data can be deleted in a controlled, traceable, and documented way once the applicable period has expired. In this way, ViewBox Enterprise helps companies meet their data protection and compliance requirements.
That way, historical company data stays available for the long term!
Ready to Take
Your Next Step?
In an exclusive, complimentary one-hour consultation, we evaluate your specific legacy ticketing platform together, whether Jira, SAP Solution Manager, OTRS, or ServiceNow. We will show you live how to streamline your legacy system retirement and keep your historical ticket data securely structured, permanently accessible, and fully audit-ready.
During this session, we provide:
- Strategic alignment on your data structures, required fields, and access protocols
- A live demonstration of ViewBox, our proven, industry-standard platform for enterprise archiving
- A clear technical roadmap showing how to run structured queries, in-depth ticket searches, and custom reporting
- A reliable assessment of the timeline, required effort, and costs of your archiving project
Full transparency from day one:
Our project proposals are anchored in strictly defined fixed pricing, guaranteed with zero hidden fees or renegotiations. We center our entire methodology on delivering uncompromising quality, unwavering reliability, and an exceptional ROI for TSX-listed companies and global enterprises.
Book your complimentary executive consultation today to accelerate your IT modernization.
Instant Answers to Your Questions
Personalized, risk-free consultation on archiving your ITSM and ticketing platforms
Personalized, risk-free consultation on archiving your ITSM and ticketing platforms
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